Tales from the Checkstand: Contact

A couple of weeks ago, a customer came through my line who left a lasting impression. An older woman, very short, a little taller than the height of the credit card machine on the platform in front of the register, so 4-foot-something. White hair loosely tied up in a bun, toting a granny cart.

Her eyes downcast, she was quiet and withdrawn. I recognized the signs immediately: she was avoiding eye contact and discouraging interaction. As I attempted to greet her, she waved me off, indicating what I suspected, that she is deaf.
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