A couple of weeks ago, a customer came through my line who left a lasting impression. An older woman, very short, a little taller than the height of the credit card machine on the platform in front of the register, so 4-foot-something. White hair loosely tied up in a bun, toting a granny cart.
Her eyes downcast, she was quiet and withdrawn. I recognized the signs immediately: she was avoiding eye contact and discouraging interaction. As I attempted to greet her, she waved me off, indicating what I suspected, that she is deaf.
Continue reading “Tales from the Checkstand: Contact”
When I was 10 months old, I survived a week-long bout of spinal meningitis that left me with a moderate-to-severe hearing impairment. When I was about three or four years old, I was outfitted with my first hearing aids.
Continue reading “The World Sounds Different Today”
A man is out for a walk in his neighborhood in an affluent niche of Silicon Valley, a lovely historic district home to a vibrant downtown scene, surrounded by loads of charming old homes lovingly restored and maintained, interspersed with attractive new construction here and there. It’s late afternoon on a bright, sunny day.
As he approaches the driveway of a downtown parking lot, a police car screeches out in front of him, blocking his way; he notices a shadow on the sidewalk in front of him cast by a police officer rushing up from behind, shouting at him. Several other police officers run up from different directions, all shouting at him.
Continue reading “Out For a Walk”